People receiving emergency aid have little say over the kind of assistance offered and who provides it, nor do they have much opportunity to complain about it.
Over the years, numerous aid initiatives have attempted to close this accountability gap for affected people in humanitarian crises – providing them with information, but also listening to their feedback and including them in decisions that affect their lives.
The concept is now a staple of every major humanitarian reform process. Evaluations repeatedly show that aid efforts that include affected people are not just better on principle, but result in higher quality and more relevant aid programmes.
Read the article: The New Humanitarian